When customers walk onto your sales floor, they immediately tune into the moods and energy levels of reps. Engaged, excited employees have an infectious energy that captivates customers and makes them more likely to buy.

That engagement and excitement directly impact the bottom line too. A study by Hay Group* found that, over a seven-year period, companies with "highly engaged" workers grew their revenues by an average of 2.5 times more than companies without "highly engaged" workers.

Posted: 12/22/15

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